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IT Security Analyst (Hybrid work)

IT Security Analyst (Hybrid work)

Eurofins GSC IT DCHeredia, Heredia Province, Costa Rica
Hace 11 días
Descripción del trabajo

Job Description

We are seeking a detail-oriented and technically proficient Level 1 M&A Help Desk Technician to join our IT support team. This role focuses on providing Tier 1 support to end users at newly acquired M&A locations, primarily through phone and helpdesk ticketing systems. You will diagnose and resolve technical issues, escalate complex problems, and assist with onboarding security tools and ensuring patching compliance.

Essential Duties and Responsibilities :

Security Operations Center (SOC) Tool Onboarding

Collaborate with the M&A Project Manager to install and configure :

  • Antivirus software
  • Vulnerability scanning tools
  • DNS controls
  • SIEM (Security Information and Event Management)
  • Web proxy solutions

Patching and Compliance

  • Work with the Regional M&S Support Team to :
  • Ensure patching compliance across workstations
  • Maintain operating system compliance

    • Help Desk Support

  • Respond to incoming technical support requests via phone and ticketing system
  • Perform remote troubleshooting using diagnostic tools and targeted questioning
  • Escalate unresolved issues to higher-tier support personnel
  • Accurately document issues, actions taken, and resolutions in helpdesk software

    • Secondary Responsibilities

  • Generate reports and provide data for managerial review
  • Participate in rotational after-hours on-call support
  • Share knowledge and provide assistance to team members
  • Create training documentation and materials
  • Assist in gathering requirements and drafting change specifications
  • Engage in ongoing training to expand technical expertise

    • Qualifications

    Education

  • Associate degree in Information Technology or equivalent experience

    • Experience

  • Minimum of 1 year in a help desk or technical support role
  • Proficiency with Windows-based systems and command-line tools (e.g., PowerShell, Bash)
  • Experience with automated software deployment and patch management tools such as :
  • Microsoft Intune, Endpoint Central
  • Excellent communication and collaboration abilities

    • Certificates and / or Licenses

  • CompTIA A+, Network+, Security+
  • Microsoft Certified : Modern Desktop Administrator

    • Additional Information

    Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

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    Analyst • Heredia, Heredia Province, Costa Rica