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Lead Credit & Collections Representative

Lead Credit & Collections Representative

Thermo Fisher ScientificLagunilla, Costa Rica
Hace 23 días
Descripción del trabajo
  • Manage a portfolio categorized as medium-high complexity, ensuring compliance with payment terms and credit limits using ERP systems and the Order Release Portal.
  • Perform risk assessments on new and existing accounts, recommending appropriate credit limits, risk categories, and credit terms.
  • Support the team in meeting annual collection targets and assist in credit risk assessments for our shared services.
  • Track unapplied / unidentified payments and perform financial statement analysis to recommend credit line increases.
  • Coordinate the "Credit Hold" process and make informed decisions on releasing orders based on credit analysis.
  • Set, review, and advance requests for extended payment terms for new clients.
  • Negotiate payment plans and liaise with customers and the commercial department.
  • Identify, analyze, and resolve issues with credit notes, debit notes, and cash applications.
  • Facilitate invoice payments by credit card and ensure accurate upload of customer invoices.
  • Manage web billing systems and collaborate with customers to address inquiries, providing updates and solutions.
  • Prepare statements and reports, manage your email inbox, and prioritize customer service and organization.

    • Minimum Requirements / Qualifications

    • High School Diploma required; Bachelor’s in finance, accounting, or related field preferred.
    • 3+ years of experience in a similar role.
    • Experience in Shared Service Centers and proficiency in MS Office and ERP systems like SAP, Oracle, or JD Edwards.
    • B2+ English level.

      • Additional Desirable Requirements

    • Experience with Cforia and / or GetPaid.
    • Ability to generate and develop reports.

      • Competences

    • Build customer dedication and trust.
    • Embrace continuous improvement and communicate openly.
    • Foster growth and stimulate personal development.
    • Leverage business efficiency and promote continuous learning.
    • Build organizational relationships and put the customer first.
    • Own your results and discover innovative ways every day.

      • Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age, or disability status.

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    Representative • Lagunilla, Costa Rica

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