Customer Service Representative (Costa Rica)

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• Acts as the primary interface for customers contacting the center for orders, inquiries and complaints.
• Resolves customer faults, queries and complaints at first point of contact using the tools and systems provided
• Responds to inquiries and fault reports in a caring, professional manner, while simultaneously ensuring that they are recorded.
• Adheres to the Incident Reporting and Escalation system and procedures.
• Provides customers with up to date at regular intervals regarding outstanding requests and orders.
• Contributes to meeting the team goals, metrics and key performance indicators.
• Works with the Field organization and other appropriate groups to ensure customer satisfaction on key accounts.
• This job opportunity is 5 days a week, but may include weekends, holidays and on-call.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

Minimum Requirements

• Must have a BS degree or actively pursuing a college degree
• 1 year of customer service work experience.
• Proficient in English language: verbal and written.
• Knowledgeable with Microsoft Office package (PowerPoint, Excel, Word)

Preferred requirements:

• Experience with Salesforce

The ideal candidates will demonstrate the following behavioral traits:

• Detail Oriented
• Great communication skills
• Excellent time management
• Outstanding organizational skills

We are only considering candidates local to position location and are unable to provide relocation for this position

This position is not eligible for visa sponsorship.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, life and health insurance, paid vacation & holidays, tuition assistance programs, and more.

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