E- Learning Strategic Account Manager

The Role:

Reporting to the Head of Customer Success located in USA, you will:

Ensure customer success, by developing programs that increase customer engagement, drive key metrics, and ensure growth and renewal.

Coordinating within Sales, Marketing, Product, Finance, Learner Operations and Legal in service of growth and long-term success.

Work closely with the content strategy, product, and the practice of learning to ensure learner success (enrollments, completions, satisfaction).

Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.

Independently manage implementation by both leveraging relationships and stakeholder management, as well as, data analysis and project management to track success and value drivers.

Develop and execute on account plans and business reviews to deliver on external and internal goals; share Best Practices.

Provide quantitative/qualitative analysis to inform team decision-making.

The Requirements:

5 + years of account or relationship management experience.

Project Management experience, managing varied stakeholders and time-sensitive workstreams.

Proven sense of customer empathy and customer-centrism.

Entrepreneurial drive and comfortable working in ambiguous, quickly-changing environments.

Consistent track record of past achievements, including the ability to manage external stakeholders and grow accounts.

Proven analytical and creative problem-solving abilities.

Excellent interpersonal skills shown by ability to collaborate, understand, and empathize with others.

A passion for education, education reform, and an interest in working in a dynamic enterprise.

Functional experience in Learning & Development will be a plus.

Fluent in Spanish and English required