Professional Services Associate

About Arbolus

Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology companies.

At the core of our platform is the world’s largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment, and a true strategic advantage to run faster, more confident diligence on the world’s leading software assets.

Since 2018, we’ve redefined the traditional expert network model with a tech-driven approach that delivers high-impact insight at the speed of modern dealmaking. Arbolus stands out through its unique database of customer reviews accessible via the Arbolus Customer Review Library, Canopy, our market-first automated Q&A tool, and our unmatched standard of client service, because great technology should always be backed by great people.

Headquartered in London, Arbolus is a venture-backed scale-up with 170+ employees across four global hubs, including Barcelona, New York, and Gurgaon. Following a $20M Series B, we are rapidly expanding our U.S. presence as we execute our mission: to digitize human knowledge and make it instantly accessible and actionable

As we prepare for our planned expansion into Costa Rica, we are building a strong foundation for future growth. This role, based in San José and hired through our Employer of Record partner, are part of the preparatory phase supporting this exciting next chapter.

About the role

The Costa Rica team is designed to support our colleagues in serving our U.S.-based private equity and consulting clients. In this role, you will collaborate with the client-facing team in New York to deliver Arbolus’s world-class service.

As an Associate in the Professional Services team, you will conduct research across a wide range of topics and industries. You’ll also connect directly with relevant experts, evaluating their fit for client projects. The Costa Rica team plays a crucial role in operations throughout the Americas region, and from day one, you’ll gain valuable exposure to our clients and their needs, enabling them to make informed business decisions by identifying and recommending the very best Arbolus experts.

Key responsibilities you will be in charge of

• Support the team in enabling clients, including consultancies, investment firms, and corporations, to make informed business and investment decisions by connecting them with industry-leading experts.

• Develop and execute tailored research strategies for local, regional, and international assignments, ensuring alignment with client needs and project goals.

• Identify, screen, and engage high-caliber executives to ensure they meet project requirements to participate in client initiatives.

• Support the onboarding of new experts to the Arbolus platform.

• Coordinate and facilitate expert consultations, workshops, and meetings to foster impactful knowledge exchange for clients.

• Manage multiple, concurrent, time-sensitive research requests.

• Collaborate closely with Senior Associates, Project Leads, and Account Managers across international teams

About you

We are seeking ambitious, curious individuals with a hands-on approach. You will have significant growth opportunities and be instrumental in building a world-class operation in Costa Rica.

Requirements to succeed in this role

• Bachelor’s degree (Bachelor's in Business Administration, Economics, Finance, or similar)

• 0-2 years of work experience

• Hands-on attitude with a proven entrepreneurial/commercial drive

• Experience and confidence in phone-based communication in English and Spanish

• Excellent written and verbal communication skills

• Outstanding time management and organizational skills

• Ability to engage professionally with stakeholders at all levels

• Native-level proficiency in English

What we offer

• Competitive salary + Uncapped commission structure

• Private health insurance.

• Top-notch equipment to make our work efficient and smooth.

• Free coffee, tea, and snacks to boost our energy during the day.

• Regular social activities are managed by our local Social Committees.

• Office lunch voucher twice per week.

• 70% discount on your parking expenses.

• Access to Linkedin Learning Platform.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arbolus is committed to providing reasonable adjustments for qualified individuals with disabilities, in our job application and/or interview process. If, due to a disability, you need assistance or adjustment in completing your application please email us at talent@arbolus.com. Please put "Reasonable Adjustment" in the subject line and provide a brief description of the type of assistance you need. Please note that this inbox is not monitored for application status update requests.

We are unable to sponsor or take over sponsorship of an employment Visa at this time. All job applicants must be authorised to work for any employer in the country where the position is indicated to be based.