Instructional Designer

What We'll Bring :

Support global operations by creating curriculum, learning materials, and reusable online learning modules accessed through the LMS that are customized by region to provide consistent content and engaging learning experiences.

What You'll Bring :

• Develop training materials using a variety of learning approaches for contact center associates and leaders.
• Use SCORM compliant LMS to upload elearning modules, assign learning, and track completion of assigned learning.
• Conduct needs analysis to determine training / development solution that will directly impact knowledge and skill gaps of associates.
• Create assessments to measure learning and impact on business to confirm objectives are met and that learning gap has been closed.
• Administer department Sharepoint site and training resource portal
• Represent training team on Global Operations projects.
• Additional projects and duties as assigned.

Impact You'll Make :

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Specialist I, Consumer Training