Operations Manager

Description

Key Responsibilities :

• Ensure smooth day-to-day operations by monitoring activities, addressing issues, and optimizing processes for efficiency
• Triage and orchestrate resources based on standard and improved processes to ensure they are utilized effectively and efficiently
• Identify areas for improvement in operational processes, develop strategies for optimization, and implement changes to increase productivity and reduce costs
• Monitor quality operational standards to ensure services meet customer expectations
• Identify potential risks to operations and develop plans to mitigate them, ensuring business continuity and minimizing disruptions
• Develop and manage budgets for operational activities, ensuring resources are allocated effectively
• Track key performance indicators (KPIs) to measure operational performance, analyze data, and prepare reports for management review
• Monitor customer feedback and address issues promptly to maintain high levels of customer satisfaction and loyalty
• Foster open communication channels within the organization to facilitate coordination between departments and resolve conflicts effectively
• Promote a culture of continuous improvement by encouraging innovation, learning, and adaptation to changing market conditions
• Act as a primary point of contact for client communication, addressing any concerns or issues promptly and effectively
• Collaborate with the finance department to manage budgets, track expenses, and forecast resource needs for upcoming projects
• Stay updated on industry trends and emerging technologies in digital production, providing recommendations for adoption or integration as needed
• Drive initiatives to enhance collaboration and communication across geographically dispersed teams, leveraging tools and platforms for remote working client satisfaction

Requirements & Skills :

Contract Type : Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.