Collection Analyst [Claims]

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

BRIEF DESCRIPTION OF THE ROLE

The Reality Labs Analyst is responsible for Claims management and obtaining timely invoice payments within prescribed payment terms to maximize A / R, % current, and minimize write-offs. The position can have regular contact with the client’s Sales / Operations Organization, other internal client areas, and external communication with the designated client base. An analyst is expected to become the subject matter expert for the Claims and Deductions process.

Claims and Deductions responsibilities :

• Review and analyze customer claims to determine validity.
• Investigate discrepancies by coordinating with sales, customer service, and logistics departments.
• Process valid claims accurately and in a timely manner.
• Follow DTP for managing and processing all claims types according to their specific lifecycles.
• Dispute all logistics claims on the appropriate timelines.
• Collaborate with internal teams to resolve Deduction invoice issues and prevent future occurrences.
• Maintain detailed records of Claims and Deductions and their resolution efforts.
• Responsible for gathering support documentation, validating the promo code, and processing all Promotional claims following the right breakdown by product, quantity, and price.
• Reconcile customer accounts and ensure all claims and deductions are accounted for correctly.
• Act as the primary point of contact for customers regarding claims and deductions inquiries.
• Provide clear and concise claims settlement notes and explanations to customers and internal stakeholders when needed.
• Escalate internally any claim where a resolution is not possible or dependent on the Client's approval / validation.
• Provide feedback to management on potential areas for efficiency gains.
• Be proactive and innovative with ideas to improve service and deliverables to the client and on DTP improvements and updates.

Collections responsibilities :

Basic Qualifications :

Associate degree or 2+ years of professional work experience in Finance / Collections is required.

Claim / deduction management experience.

Working knowledge of an ERP system; ORACLE experience would be an advantage.

Preferred Qualifications :

Bachelor’s degree preferred in business, finance, or accounting.

Experience working in hardware order-to-cash environments for Fortune 500 customers.

Professional Skill Requirements :

Fluent in English and strong communication skills focused on building business relationships with multiple internal and external stakeholders.

Strong analytical and problem-solving skills

Excellent working knowledge of MS Office

Adaptable to learn new processes, concepts, and skills.

Demonstrated ability to work as part of a team.

Able to work under time pressure, able to prioritize workload, and meet strict deadlines.

Positive attitude and flexibility, especially during month / quarter / year-end closing

What we offer

Health and Life Insurance

Accenture days, 3 additional vacation days

On site doctor

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.