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Learning Platform Lead (Manager in Talent & Leadership Development)

West MonroeCosta Rica

Hace más de 30 días

Descripción del trabajo

Are you ready to make an impact?

West Monroe isn’t a start-up firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you’re looking to play a “back office” HR role, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Sound interesting? Then West Monroe just might be the place for you.

Think you're up for the challenge?

West Monroe is looking for a Manager to join our Talent & Leadership Development Team (TLD) to serve as the functional lead on the implementation, configuration, and administration of our Learning Management System (LMS) and Learning Experience Platform (LXP).

As the learning platforms owner, you will wear many hats on projects, lead the continuous development and improvement of our learning platform applications (e.g., LMS, LXP), and serve our internal clients with all questions related to the platforms. If you are tech-savvy and have a passion for driving continuous learning and development, we invite you to join our team and shape the future of employee development in our dynamic environment.

This is an exciting role that will present the challenge of maximizing the learning platform to support the continued development of our people and our learning culture.

Key Responsibilities

System Management and Maintenance :

Mange the daily operation of the LMS / LXP, including system updates, backups, troubleshooting technical issues, course scheduling, content testing, general maintenance, etc.
Collaborate with teams to ensure the LMS / LXP integrates seamlessly with other systems and platforms, creating functional requirements
Ensure data security and privacy by managing user accounts, permissions, and access levels
Establish standards for the LMS / LXP and related services, including vendor partners and content development
Assists with data migrations, in partnership with internal and external partners
Customize the LMS / LXP to align with the organization's branding and visual identity

Content Management :

Upload, organize, and manage learning content, ensuring accuracy and relevance

Collaborate with subject matter experts to package and deploy content, translating their functional needs into LMS / LXP technical requirements, ensuring content is properly tagged, categorized, and searchable

User Support and Training :

Provide user support by addressing inquiries, troubleshooting issues, and assisting with technical problems

Develop and deliver training materials for users, including instructors and learners

Analytics and Reporting :

Generate and analyze on-demand and regularly scheduled reports on user engagement, course completion rates, and other relevant metrics

Use data insights to identify trends, opportunities for improvement, and areas of success

Make data-driven recommendations to enhance the effectiveness of platform and learning programs

Problem Management and Continuous Improvement

Lead problem management activities such as issue resolution and root cause analysis

Identify process gaps, while maintaining system documentation, and implementing best practices

Research and implement new features and plugins to improve functionality and user engagement

Collaborate with technical partners to enhance the LMS / LXP interface and user experience

Strong project management skills of cross-functional teams to oversee the implementation of solutions and improvements

Quality Assurance :

Conduct regular audits of content, courses, and assessments to ensure accuracy, functionality, and compliance with established standards

Troubleshoot and resolve any issues related to content display, navigation, and functionality

Qualifications

Bachelor’s degree in relevant field such as human resources, education, instructional design, information technology, or similar preferred

7+ years of experience supporting learning platform software

Experience working with learning products and suites, i.e., Degreed, LearnAmp (or similar), or other talent systems and with e-learning content development, deployment, and management

Knowledge of e-learning standards (SCORM, xAPI, and content authoring tools)

Demonstrated ability as a subject matter expert to support, maintain, and administer learning applications

Demonstrated ability to push toward clarity and results while balancing the need for great cross-team collaboration

Demonstrated problem solving and critical thinking abilities

Strong written and oral communication – must be able to work well and communicate effectively with technical and non-technical resources

Desire to learn and continuously improve

Experience working in an Agile / Scrum sprint-based environment; understanding of Agile / Scrum methodology concepts, techniques, and ceremonies preferred

Ability to multi-task and demonstrate a strong desire to take on new tasks and learn new things

Ability to analyze, understand, and prioritize business problems

Work experience in management / technology consulting or professional services industries preferred

West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.

At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.

Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.

West Monroe is an Equal Employment Opportunity Employer

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.