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Finance Six Sigma Black belt, Amazon Customer Excellence Services (ACES)

Amazon Support Services Costa Rica SRL - B20Heredia, Heredia, CRI

Hace más de 30 días

Descripción del trabajo

Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Costa Rica, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession.

Key job responsibilities

Strategic Leadership

Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals

Operational Excellence

Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA)

Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives.

Analyze key process indicators to identify optimization opportunities.

Conduct Gemba Walks to generate improvement ideas.

Conduct prioritization sessions with stakeholders to align projects and priorities.

Project Management

Guide projects to successful completion through the DMAIC methodology leading or mentorship.

Track and deliver measurable business benefits

Develop and execute site-wide communication strategies

Development & Culture

Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies

Foster continuous improvement culture through coaching

Problem Solving

Resolve systemic process barriers

Design solutions for complex operational challenges

Prioritize projects based on business impact

A day in the life

Mentor Lean / six sigma Belt project and small improvement projects.

Lead impactful belt projects.

Deliver Lean / Six Sigma trainings.

Identify new process improvement opportunities.

Conduct Gemba Walks to identify process pain points and potential new projects.

Connects with leaders to align priorities and to identify process improvement needs

BASIC QUALIFICATIONS

3+ years of program or project management experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Bachelor's degree

Six Sigma Black Belt Certification

PREFERRED QUALIFICATIONS

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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Finance Black Amazon • Heredia, Heredia, CRI