Partner Operations Analyst

Partner Operations Analyst

Location : Remote- CostaRica

Duration : 6 -9 months

Kindly go through the JD and please share only the required information to candidates.

The Work : What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Process requests in SFDC that caters to partner requirements / concerns with highest quality maintaining the SLA’s
• Handling priorities / escalations without dependency
• Work cross-functionally with other teams for resolving issues
• Involve in simple & medium transactional processing activities
• Act as the Subject Matter Expert (SME) / Be a POC for all critical decision making on Partner support processes / implementation of new processes / changes to the existing processes / M&A's
• Participate actively / drive steady improvements and automation of current processes / systems / procedures with a focus to drive operational efficiencies
• Must be ready to take calls / support chats to provide quality resolutions to our customers / partners
• Handle end-to-end case management / P0 management / identify potential escalations & address it on timely manner
• Willingness to support PST hours
• Proactive measures to avoid escalations
• Create and participate in creating documentation
• Perform other ad hoc tasks as per business requirements and managements request

Skillset required to perform the activity