Content Moderation Manager

We seek a skilled and self-motivated  Content Moderation Manager from Costa Rica .

You will lead  the moderation team, ensuring that user-generated content on our platform aligns with community guidelines, legal obligations, and safety commitments.

This role focuses on the operational oversight of moderators, handling escalations, and maintaining the mental well-being and performance of the moderation team.

About us : GoCreator Group  is a thriving company in the e-commerce space, with operations worldwide.

We offer employees a balance between the stability of a larger organization while maintaining our culture of an innovative, leading-edge startup.

The head office is located in Montreal and we have offices in Canada, the United States and Europe.

Our product :  It is the original clip marketplace delivering authentic content from studios to consumers worldwide.

Our Core Values

• I TRUST YOU - We are honest, transparent and communicate with each other.
• ONE TEAM - We collaborate, learning from each other, and are driven by continuous improvement and respect.
• DRIVEN BY SUCCESS - We are like a competitive sports team.

We build together, we are flexible and adaptive and driven to win.

Responsibilities : Lead and run day-to-day operations of a global 24 / 7 content moderation team.

Oversee enforcement of platform policies across text, images, video, and audio content.

Monitor and report on team performance against SLAs, accuracy, and quality metrics.

Conduct regular audits to ensure consistency, accuracy, and policy alignment.

Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.

Manage the end-to-end process for handling content complaints and violations, including removals and appeals.

Set performance goals, conduct evaluations, and provide coaching to support career development.

Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.

Report weekly on department status, including quality metrics, flagged content, and escalations.

Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.

Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Requirements

We offer :

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