IT Technical Support (P-114)

SMASH, Who we are?

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.  We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.  We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

Our Benefits : Work from everywhere Private Medical Insurance This is a remote position for Costa Rica This position is Remote to work with a US Company; you will require to have Citizenship or a work permit from Costa Rica to apply for this role.

We need the Teammate in this position to solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate.

This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support.

Skills : Six months of related experience.

A combination of experience and / or technical certifications may be considered in lieu of the educational requirements.

Knowledge of computer, printer, and network troubleshooting and installation procedures.

Demonstrated ability to diagnose and troubleshoot Microsoft products.

Demonstrated ability to solve issues with healthcare / clinical applications.

Commitment to values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and / or vendors in every day performance and interactions.

Demonstrated ability to work in a team environment as well as independently.

Superior customer service skills and phone etiquette.

Excellent documentation skills.

Ability to work evening , weekend, and holiday coverage as needed and scheduled.

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