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Technical Support Agent L1

Movate JobsHeredia, Lagunilla, Costa Rica

Hace 9 días

Tipo de contrato

Quick Apply

Descripción del trabajo

Job Title : Technical Support Agent L1

Location : Heredia (Hybrid)

Education : High School Diploma

Experience Required : Minimum 6 months in technical support / help desk roles (software and hardware troubleshooting).

No Openings : 1

Summary

A global technology company is seeking a Level 1 Technical Support Agent to join its support team. This role is ideal for someone passionate about solving technical issues and providing excellent customer service in a fast-paced environment.

Roles and Responsibilities :

Provide technical support to customers via phone and web-based ticketing systems.
Troubleshoot and resolve issues related to hardware, software, and network failures.
Escalate unresolved issues to higher support tiers while ensuring a smooth transition and customer satisfaction.
Meet or exceed Service Level Agreements (SLAs).
Contribute to the internal knowledge base by documenting common issues and solutions.
Maintain detailed and accurate records of all support interactions.

Required Skills :

High School diploma or equivalent.

Advanced English proficiency (C1 level).

6+ months of experience in technical support or a help desk environment.

IT / computing-related education or certifications.

Proficient with Windows OS (Windows 7 and above).

Ability to install, configure, and deploy Windows-based software.

Familiar with support platforms such as Salesforce, Zendesk, ServiceNow, etc.

Strong troubleshooting and diagnostic skills for software, hardware, and networks.

Able to work independently and collaboratively within a team.

Excellent written and verbal communication skills.

High attention to detail and well-organized.

Desired Skills

Customer Service Orientation : Proactive, solution-driven mindset with a strong desire to help customers efficiently.

Technical Curiosity : Eagerness to learn new systems, tools, and processes quickly.

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Technical Support • Heredia, Lagunilla, Costa Rica

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