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Qa analyst • costa rica

Última actualización: hace 1 día
Software Support Engineer (Adaptive Planning)

Software Support Engineer (Adaptive Planning)

Workday Costa Rica S.R.L.Costa Rica
This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues.The support engineer is r...Mostrar másÚltima actualización: hace más de 30 días
Senior Business Intelligence Analyst

Senior Business Intelligence Analyst

WorkdayCosta Rica
A professional in this role will be responsible for creating and deploying advanced analytical solutions and insights for Sales and Marketing teams. This involves leveraging a modern data stack that...Mostrar másÚltima actualización: hace más de 30 días
Product Costing Analyst.

Product Costing Analyst.

CargillCosta Rica
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experie...Mostrar másÚltima actualización: hace más de 30 días
Manual QA Engineer (Accessibility Tester) - Remote - Latin America

Manual QA Engineer (Accessibility Tester) - Remote - Latin America

FullStack LabsCosta Rica
FullStack is the fastest-growing software consultancy in the Americas.We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, a...Mostrar másÚltima actualización: hace más de 30 días
Revenue Operations Analyst

Revenue Operations Analyst

Workday, Inc.Costa Rica
Proudly represent our organization by displaying Workday’s core values, like Customer Service, Innovation, and Integrity, in your role as a Revenue Operations Analyst. Main job tasks and responsibil...Mostrar másÚltima actualización: hace más de 30 días
Treasury Analyst, Sr

Treasury Analyst, Sr

Curtiss-WrightCosta Rica
Responsibilities include but are not limited to : .Responsible for the global daily cash management function.This individual will access daily bank reports, and initiate wire transfers to meet deadli...Mostrar másÚltima actualización: hace más de 30 días
Remote - QA Analyst

Remote - QA Analyst

World Business Lenders, LLCCR
Quick Apply
World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the U...Mostrar másÚltima actualización: hace 7 días
Analyst, Supplier Relations

Analyst, Supplier Relations

ADVITOCosta Rica
Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for an Analyst who enjoys both a buzz and a challenge?. Financial Analyst, Supplier Relati...Mostrar másÚltima actualización: hace más de 30 días
Cyber Analyst, Compliance

Cyber Analyst, Compliance

SyscoGlobal Service Center, Costa RicaUnited States
Associate will be tasked with the planning and coordination of operational activities to ensure government regulations and ordinances as well as corporate standards and adhered to.This will include...Mostrar másÚltima actualización: hace 1 día
Senior Data Analyst

Senior Data Analyst

CopelandCosta Rica
If you are looking for an opportunity in Technology Solutions and Development, Emerson has this exciting role for you! .Candidate will be responsible to support BI tool stack specially SSIS, SSRS, ...Mostrar másÚltima actualización: hace más de 30 días
Quality Analyst

Quality Analyst

ClarioCosta Rica Remote
Our Quality Assurance Specialist plays a vital role in ensuring the integrity of our clinical studies and the safety of our participants. Working at the heart of our Quality Management System (QMS),...Mostrar másÚltima actualización: hace más de 30 días
Analyst, Supplier Relations

Analyst, Supplier Relations

BCD Meetings & EventsCosta Rica
Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for an Analyst who enjoys both a buzz and a challenge?. Financial Analyst, Supplier Relati...Mostrar másÚltima actualización: hace más de 30 días
Advanced QA Engineer - 6019257

Advanced QA Engineer - 6019257

Growth Acceleration PartnersRemote, Costa Rica
Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company.We consult, design, build and modernize revenue-generating software and data engineering solution...Mostrar másÚltima actualización: hace más de 30 días
QA Tester | Mid Level (P-116)

QA Tester | Mid Level (P-116)

Smash CRCR
Quick Apply
We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.We believe in long-lasting relationships with our talent.We invest time getting to ...Mostrar másÚltima actualización: hace 6 días
Procurement Data Analyst

Procurement Data Analyst

DatabricksCosta Rica
Databricks is looking for a Procurement Data Analyst, reporting to the Finance Data and Systems Director.You will combine finance and accounting expertise with technical proficiency in SQL and Pyth...Mostrar másÚltima actualización: hace más de 30 días
Senior Data Analyst

Senior Data Analyst

emersonCosta Rica
If you are looking for an opportunity in Technology Solutions and Development, Emerson has this exciting role for you! .Candidate will be responsible to support BI tool stack specially SSIS, SSRS, ...Mostrar másÚltima actualización: hace más de 30 días
Data Operations Analyst

Data Operations Analyst

TransUnionCosta Rica,Remote
TransUnion is looking to hire a Data Operations Senior Analyst to join our Data Operations team in Costa Rica.The ideal candidate will drive an engaged, service-oriented culture, love people intera...Mostrar másÚltima actualización: hace más de 30 días
Analyst Collections B2B

Analyst Collections B2B

TransUnion LLCCosta Rica,Remote
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to hel...Mostrar másÚltima actualización: hace 6 días
Analyst, Supplier Relations

Analyst, Supplier Relations

BCD TravelCosta Rica
Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for an Analyst who enjoys both a buzz and a challenge?. Financial Analyst, Supplier Relati...Mostrar másÚltima actualización: hace más de 30 días
Global Conflicts Analyst

Global Conflicts Analyst

DentonsCosta Rica
Dentons is designed to be different.We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative w...Mostrar másÚltima actualización: hace más de 30 días
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Software Support Engineer (Adaptive Planning)

Software Support Engineer (Adaptive Planning)

Workday Costa Rica S.R.L.Costa Rica
Hace más de 30 días
Descripción del trabajo

About the Role

The Role

This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support engineer is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Financial Planning, Reporting, and Integration products and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications.

Location & Shift

This position is based in the Workday Heredia office. Candidates will be expected to work from the office at least 50% of the time. Typical shift will be from 8am - 5pm CST. Participate in on-call rotation to provide weekends, holidays and after-hours support when needed.

About You

Basic Qualifications

5+ years’ experience in a Support related role with 2+ years’ experience as a support engineer, preferred in an enterprise software product

Experience managing highly escalated cases across multiple enterprise customer accounts.

Working knowledge of Linux, SQL, DBMS, and any of the following : Java, .NET, C#, or any other programming language

Other Qualifications

Excellent analytical skills and ability to come up with solutions / workarounds to complex problems

Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability

Proactive, empathetic, team player who is responsive to customer needs and concerns

Have attention to detail and deep understanding of support best practices

Experience collaborating with internal development and / or QA teams, acting as a customer advocate.

Familiarity with finance and / or financial planning software applications / integrations is preferred. However, we also welcome applications from individuals with a strong interest in developing expertise in this area.

Have these technical skills :

Web Services / API

ETL, Pentaho, Integration Implementation or Support

Jenkins & Git

K8s and Docker

ELK / any log aggregation tool

JavaScript