Service Catalog Business Analyst

Work as a Business Analyst for a leading multinational company in the healthcare sector. The company is known for its low turnover, clear growth paths, and a dynamic environment with global expansion. It also offers excellent benefits, including health insurance for you and your family, a hybrid work model, personal days, on-site medical services, and more.

This position requires a detail-oriented and collaborative ServiceNow Business Analyst operating as part of Service Catalog product development team. This role will be responsible for gathering requirements, analyzing business processes, and driving the design and implementation of service catalog items on the ServiceNow platform. The position will act as the bridge between stakeholders and developers, ensuring catalog services are intuitive, efficient, and aligned with organizational goals.

• Collaborate with stakeholders to define business requirements, adding this information to demands in ServiceNow, and creating appropriate issues in Jira.
• Perform analysis of ServiceNow data, Jira data, or other types of data, to help management understand the causes of problems and potential risks.
• Work with Product Managers to make recommendations for solutions to ServiceNow issues and risks.
• Perform ServiceNow platform business process activities
• Create / update documentation for ServiceNow platform business processes.
• Create / update technical documentation that describes the consumption of ServiceNow APIs and other platform services.
• Conduct design reviews or other meetings and document the outcomes; follow-up with stakeholder on open actions.
• Develop reports to track ServiceNow operational performance.
• Develop and implement data quality improvement initiatives.
• Evaluate and update ServiceNow content (Services, Knowledge Articles, etc.).

Requirements