Customer Contract Coordinator

Role : Customer Contract Coordinator

Position Type : Full-Time

Working Hours : US Hours

About Pavago

At Pavago, we are hiring for one of our clients a Customer Contracts Coordinator. This role is focused on contract compliance, customer communication, and Salesforce data management. You will play a key part in ensuring customers remain engaged and compliant by managing outreach and keeping agreements up to date.

Responsibilities

Customer Communication

• Contact customers via phone and email to secure signed contracts.
• Manage outreach campaigns, including reminders and follow-ups, for unsigned or expired agreements.
• Clearly explain the importance of contracts, risks of non-compliance, and available incentives.

Contract Administration

Collaboration & Process

Rules & Compliance

What Makes You a Perfect Fit

Required Experience & Skills

What Does a Typical Day Look Like?

You will begin by reviewing Salesforce for unsigned or expired contracts and prioritizing outreach. Your day will focus on calling and emailing customers, logging updates, and ensuring agreements are signed. You’ll provide reassurance to customers, answer questions, and explain why contracts are essential. As you work, you’ll update compliance metrics, follow escalation procedures when needed, and collaborate with internal teams to improve outreach efficiency.

Interview Process

Ready To Apply?

If you are organized, persuasive, and thrive in a customer-facing role, we’d love to hear from you. Please submit your resume for consideration.

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