Administrative Services Senior Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Administrative Services Senior Manager (ASSM) will lead a team of administrative professionals based in Nexus Costa Rica (NXC), who support staff across North America. The role of the Administrative Services Senior Manager (ASSM) at BCG is an exciting leadership opportunity for those passionate about elevating administrative support and developing management talent across NXC to deliver best-in-class administrative support to both our senior consulting team and our clients.

Collaborating closely with North America Administrative Services leadership, ASSMs are responsible for the day-to-day line management of a team of Administrative Services Managers (ASMs). The responsibilities of this role will include :

• Lead, develop, and coach Administrative Services Managers, ensuring they are equipped to foster the growth and development of Assistants and engage effectively with senior stakeholders.
• Actively contribute to the professional development of your team by communicating clear performance standards, providing continuous feedback, and facilitating opportunities for growth.
• Coordinate the efforts of Administrative Services Managers (ASMs) ensuring consistent application of BCG’s standards and practices while adapting to local nuances.
• Oversee team operations across to maximize effectiveness and efficiency, including support assignments, issue resolution, schedule coordination, timesheet management, and task prioritization.
• Monitor and evaluate the performance of administrative teams you oversee, providing guidance and support to ASMs for professional development and operational improvements.
• Provide support for escalated issues from ASMs and offer solutions to complex challenges, ensuring a prompt and effective resolution while minimizing impact on services.
• Provide backup line management support for fellow ASSMs or ASMs as needed.
• Support the implementation of strategic initiatives driven by the ASD, focusing on enhancing the operational framework and service delivery within your region.
• Maintain effective communication with local office leaders and other key stakeholders to ensure that administrative services meet or exceed expectations and support business needs.
• Assist in driving change management initiatives within the region, ensuring that administrative teams are informed, engaged, and motivated during transitions.
• Collaborate with ASMs to identify and implement best practices that enhance efficiency and service quality. Conduct periodic reviews to ensure adherence to high standards.
• Manage capacity and utilization of the offices to ensure ratio compliance and to inform location strategies.
• Communicate with key consulting team members to establish relationships, act as escalation point for service recovery as needed.
• Provide strategic recommendations on operational topics based on key learnings from within the System.

You're good at :

Team Leadership and Development : You have a proven track record of leading administrative teams and managers towards achieving excellence. Your leadership style is inclusive and motivating, fostering a high-performing work environment where feedback is actively encouraged, and professional growth is supported. You excel in developing managerial talent within your teams, guiding Administrative Services Managers in their roles of mentoring and coaching administrative professionals.

Administrative Services Excellence : You are passionate about delivering best-in-class support services across multiple locations and consistently seek ways to enhance service quality while considering local nuances of each of the teams within your charge. You possess a deep understanding of customer needs and how our Administrative Services offering contributes to broader organizational objectives. Your ability to drive consistency and excellence in service delivery across diverse teams showcases your comprehensive approach to administrative management.

Stakeholder Management and Collaboration : With exceptional interpersonal skills, you excel developing and maintaining strategic relationships with a broad spectrum of stakeholders across multiple locations. Your role as a senior liaison involves partnering effectively with senior consulting staff, Business Management Leaders in multiple offices, and regional Administrative Services leadership to align administrative services with the organization’s broader goals. You are adept at navigating complex, escalated issues with composure, ensuring that solutions support strategic objectives while maintaining strong stakeholder relationships.

Adaptability and ability to work under pressure : Your adaptability is key in in managing the complexities of a dynamic and geographically dispersed environment. You are adept at leading your team during critical incidents and ensuring operational continuity with minimal interruptions, maintaining a calm and collected demeanor while effectively prioritizing and resolving issues.

Exceptional communication skills : You are a strategic communicator who can influence and motivate staff across a spectrum of experience and seniority, ensuring clarity, engagement, and alignment within your team and those they support. Your ability to convey important information and strategic objectives ensures that everyone from frontline staff to senior leadership is aligned and engaged.

Problem solving & decision making : You have a proven ability to identify key issues quickly and develop effective solutions that address both immediate and long-term needs. Your sound judgment and strong critical thinking are essential as you navigate complex challenges, often resolving them independently. When facing particularly intricate problems, you effectively determine when to seek input or escalate matters, ensuring decisions are well-informed and aligned with broader organizational strategies.

Leadership by example : You perform your role with the utmost integrity, earning trust and safeguarding BCG's interests. You treat everyone with respect, demonstrating a growth mindset by proactively seeking feedback and opportunities for self-improvement. Your approach embodies perseverance and creates an inclusive working environment that values diverse perspectives.

What You'll Bring

Additional info

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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