Customer Sales Representative - HVAC / Roofing / Plumbing

Job Title : Customer Sales Representative – HVAC / Roofing / Plumbing

Position Type : Part-Time – Remote

Working Hours : Night Shift - US Hours

About Pavago

Pavago is hiring for one of its clients in the home services industry. This role requires a strong sales background, excellent English communication skills, and prior experience working within a US-based home service market. As a Customer Sales Representative, you will be responsible for converting inbound customer calls into scheduled service jobs while promoting membership offerings, ensuring each customer receives a professional and efficient experience.

Responsibilities

Call Handling & Sales Conversion

• Serve as the first point of contact for all customer inquiries.
• Convert inbound calls into scheduled service jobs through effective communication.
• Achieve and maintain an average of 15 scheduled jobs per day within the first 90 days, with continued improvement over time.
• Maintain 180–210 minutes of daily call time.

Membership Promotion

Customer Experience & Documentation

Industry Knowledge

What Makes You a Perfect Fit

Required Experience and Skills

What Does a Typical Day Look Like

Your day will involve answering inbound calls, converting them into scheduled service jobs, and promoting membership offerings. You will enter all customer information into the CRM, coordinate scheduling based on availability, and consistently work toward meeting booking targets, membership goals, and call-time requirements. Throughout the day, you will communicate clearly and professionally to ensure customers receive a smooth and positive experience from the moment they reach out.

Key Metrics for Success

Interview Process

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