Process Engineer

Business Operations Shared Services (BOSS) operates core services for Citi across 80 countries and with over 4,000 resources, impacting nearly every Citi employee. Our services include Supply Chain Operations, Non Employee Staffing Office, Mail & Distribution, Managed Print Devices, Archiving, Marketing, Global Travel, Corporate Credit Card, Fleet, Ground Transportation, Transaction Print along with a host of other services that we provide on behalf of our business partners.

This Digital Process Engineer role requires an understanding of how different areas integrate within the sub-function to contribute to overall business objectives. The role will evaluate routine to moderately complex issues, supporting the development of approaches by weighing alternatives and leveraging various information sources. They will then use various digital tools, including AI, to help create process improvements and simplifications. Strong analytical skills are essential for filtering, prioritizing, and validating relevant information from various sources.

Joining a team dedicated to process improvement and standardization, this role contributes to enhancing customer experiences. The analyst will apply effective communication and collaboration skills to interact with stakeholders and contribute to technical projects, typically within a specific functional area.

The Digital Process Engineer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction / job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex / sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Key Responsibilities :

• Process Analysis and Improvement : Conduct analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement, recommending opportunities for optimization.
• Project Management Support : Support project lifecycle activities, assisting with scope definition, execution, monitoring, and delivery of process improvement and technology initiatives.
• AI Adoption and Integration : Act as a liaison, assisting the operation and BOSS Transformation team in identifying, evaluating, and supporting the integration of AI tools and platforms to enhance productivity and decision-making.
• Stakeholder Communication : Communicate effectively with stakeholders, assisting in providing clear and regular updates on project progress, risks, and results.
• Documentation and Training : Create and maintain comprehensive documentation and training materials for new processes and tools to ensure successful adoption and sustainability.
• Contribute to a culture of continuous improvement, participating in team initiatives to enhance quality, productivity, and efficiency while increasing customer satisfaction.
• Assist in aligning projects with benefit tracking processes to ensure accuracy and linkage to project scope and financial objectives.
• Support efforts to ensure team awareness of efficiency initiatives, and proper measurement, validation, and justification of realized savings.
• Develop and maintain SharePoint webparts, workflows, and scripts.
• Support the design and maintenance of SQL databases for process solutions.
• Develop Appian and Xceptor workflows.
• Contribute to the design and creation of information management, analytics, and workflow digital tools, supporting their implementation within designated areas.
• Analyze and interpret data from metrics / reports, identifying trends and providing insights to support decision-making.
• Utilize systems capabilities to create clear visual representations of metrics, assisting in the interpretation of insights for stakeholders.
• Actively contribute to developing and implementing solutions for continuous improvement.
• Performs other duties and functions as assigned.
• Support risk assessment activities for business decisions, ensuring compliance with relevant policies and regulations, and contributing to the identification and reporting of control issues with transparency.

Qualifications :

Education :

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group :

Business Strategy, Management & Administration

Job Family :

Business Process Re-Engineering

Time Type : Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.