Sales Ops - Customer Senior Analyst (CSA)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

A Customer Senior Analyst (CSA) is responsible for performing revenue and demand analysis, building data-driven insights, and supporting strategic decision-making through forecasting and stakeholder collaboration. The role combines analytical, forecasting, and coordination responsibilities to ensure alignment between customer demand, business objectives, and operational capabilities.

Key Responsibilities

Data Analysis & Storytelling :

Analyze large datasets using tools such as Power BI and Excel to extract insights and trends.

Create data visualizations and narratives that explain business performance to internal and external stakeholders

Revenue Analysis :

Conduct detailed revenue and performance analysis to identify gaps, explain variances, and recommend corrective actions.

Forecasting & Planning :

Gather and consolidate demand signals from customers and internal teams.

Prepare and submit revenue forecasts (Plan of Record – POR) using tools such as SAP IBP and Forecast Analysis Engine (FAE).

Analyze historical data, pipeline trends, and business context to develop accurate forecasts.

Demand & Supply Alignment :

Collaborate with Customer Business Analysts (CBAs) to validate supply feasibility and adjust forecasts accordingly.

Coordinate with operations managers and internal teams to resolve supply issues and ensure smooth order management.

Stakeholder Collaboration :

Partner with cross-functional teams to align business goals and ensure timely communication of key insights.

Present findings and recommendations to leadership and client stakeholders in a clear, structured manner.

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Job Qualifications

Required :

English Proficiency : C1

High School Diploma

Advanced Excel skills (data analysis, pivot tables, dashboards)

Experience with Power BI or similar data visualization tools

Proven experience in data analysis, forecasting, or business analytics

Strong communication and storytelling abilities to explain data insights

Stakeholder management experience and ability to collaborate across teams

Preferred :

Bachelor’s degree in business, Finance, Economics, or related field

Experience using SAP IBP or other forecasting and planning tools

Background in revenue management, sales operations, or financial analysis

Ability to translate data into actionable business insights

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.