CSR / Telemarketer

Position Type : Full-Time | Remote

Working Hours : EST

About Pavago

Pavago is seeking a dedicated Telemarketer - CSR to join our client’s team. The ideal candidate will have excellent English skills, experience handling high-volume outbound calls, and a strong focus on accuracy and client support. This role requires proactive communication with clients to verify their current details and provide assistance regarding health insurance policies.

Key Responsibilities

• Outbound Calls : Make 100–150 outbound calls per day to contact existing clients.
• Client Verification : Verify and update client information in the system.
• Customer Support : Assist customers with questions about their health insurance policies.
• Data Management : Maintain accurate records of customer interactions in Zoho CRM.
• Customer Engagement : Proactively address client inquiries and provide solutions.
• Feedback Collection : Gather customer feedback and relay important information to the team.

Required Experience & Skills

What Makes You a Perfect Fit

What Does a Typical Day Look Like?

A typical day involves serving as the frontline representative for the company. You will make 100–150 outbound calls to reach clients and confirm their information, respond to questions about health insurance policies, and document all interactions in Zoho CRM. In this role, you play a pivotal part in ensuring customer satisfaction by providing accurate information, timely support, and proactive communication.

Interview Process

Ready to Apply?

If you’re skilled in telemarketing or customer service, confident in handling 100–150 daily outbound calls, and ready to engage directly with clients to ensure accurate information and excellent support, we’d love to hear from you!