Remote Dispatcher & Inside Sales

Location :  Remote

Schedule :  Full‑time, aligned to U.S. Central Time (CST / CDT) with weekend / after‑hours rotation

Reports to :  Operations Manager

About Air1st HVAC

Air1st HVAC is a U.S.-based residential and light‑commercial heating and cooling company focused on fast response, clear communication, and dependable service. We’re growing and leveling up our customer experience—this role is a big part of it.

Role Overview

You’ll be the first voice our customers hear and the dispatcher for our technicians. Half of your day is  inbound  (answering calls, booking jobs, dispatching techs, keeping routes tight); the other half is  outbound sales  (calling fresh web leads, texting / emailing estimates, and booking free inspections / service calls). If you love juggling moving parts, talking to people, and turning inquiries into scheduled jobs—this is for you.

What You’ll DoInbound / Dispatch

• Answer inbound calls and chats with empathy and urgency; identify needs and book appointments.
• Dispatch and re‑dispatch technicians based on skill, location, and route efficiency; minimize drive time and gaps.
• Monitor job progress in real time; update customers on ETAs, delays, and follow‑ups.
• Triage emergencies and prioritize same‑day / next‑day slots.

Outbound / Sales

Customer Experience & Admin

What Success Looks Like (Core KPIs)

Requirements

Must‑Have Qualifications

Nice‑to‑Have

Job Type : Full-time

Expected hours : 40 / 48 per week

Education :

Language :

Work Location : Remote

Benefits

Work Setup & Benefits